Delivering your products safely is of the utmost importance to us. Handcrafted with love and packaged with care, your printed keepsakes are securely shipped from Hong Kong via your choice of Priority Shipping (a premium express service) or Economy Shipping. View below for production and shipping timeframes. For info on shipping pricing, go to our Shipping Cost Calculator.
Please note: Customs and import fees may be charged on parcels upon arrival to the destination country. For further information, please contact your local customs authority.
If your purchase isn’t right due to our mistake (such as a defect in the workmanship) we will replace it as soon as we are able, at no further cost to you. If your order was damaged in transit, please contact us within 10 days of receiving your order. Visit here for full details.
If you’re not happy with your purchase due to your own error, such as a spelling mistake or if you’ve used images below our recommended resolution, we’re happy to help you fix it and share the cost of a replacement. In such cases, we may ask that you return the item and we can arrange for a reprint at 50% of the normal retail price.
Please note, we do not offer a color correction service. We print images true to the supplied files, within the limitations of digital printing. We take any customer complaints about image quality seriously but reserve the right to reject any complaints if our investigations shows print result matches the original images. To find out more about our digital printing process please visit our ‘Printing Technique’ page.
At EVERLAST PRINTS, we take great pride in crafting beautiful printed products you will cherish over your lifetime. As our products are largely crafted by hand, occasionally, as humans, we don’t get it 100% right. If you are not entirely satisfied with the quality of your order, please contact us within 14 days upon receiving your order, so we can make it right.